Refund policy
Store: Learniora.store
Email: support@Learniora.store
Phone: (403) 354-5580
Address: 1403 Rue Boivin, L'Ancienne-Lorette, QC G2E 1C9, Canada
At Learniora.store, we want every family, teacher, caregiver, and young learner to feel confident when choosing our educational products. Our store is built around thoughtful learning, calm discovery, and practical tools that support children’s creativity, focus, fine motor skills, early math development, writing practice, sensory exploration, and everyday educational play.
We understand that buying learning products online requires trust. You may want to check the material, size, suitability, color, learning function, or overall quality once your order arrives. For this reason, we provide a clear and customer-friendly 30-day return and refund policy.
You may request a return or refund within 30 days after receiving your order, provided that your item meets the conditions described below.
1. Return Eligibility
To be eligible for a return, the item must generally be:
Unused or gently inspected only
In the same condition as received
With all included parts, accessories, manuals, cards, and packaging where applicable
Free from damage caused by improper use, misuse, or accidental handling
Returned within 30 days of delivery confirmation
Products such as wooden learning toys, sensory trays, drawing rulers, reusable practice books, educational posters, stencil sets, and classroom learning tools should be returned with all original components included.
For example, if your product includes a copybook, pen, pen case, refill set, wooden tiles, stencil pieces, ruler parts, or poster packaging, these should be included in the return package.
2. Non Returnable Items
Some items may not qualify for return if they are:
Used heavily or damaged after delivery
Missing important parts or accessories
Returned after the 30-day window
Altered, written on, painted, cut, stained, or modified
Damaged due to water, excessive heat, improper storage, or rough handling
Returned without prior approval from our support team
For hygiene, safety, and quality reasons, products that show clear signs of extended use may not be accepted.
3. How to Start a Return
To begin a return request, please contact us at:
Please include:
Your full name
Order number
Email used at checkout
Reason for return
Clear photos or videos if the item is damaged, defective, incorrect, or incomplete
Our support team will review your request and provide return instructions if your return is approved.
Please do not send items back without contacting us first. Returns sent without approval may not be accepted or processed.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your product is defective, damaged, incorrect, or missing parts, contact us as soon as possible at:
Please include clear photos of:
The product
The packaging
The shipping label
The damaged or incorrect area
Any missing or broken components
If the issue is confirmed, we may offer a replacement, refund, or another suitable solution depending on the situation.
5. Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.
Refund processing time may vary depending on your payment provider.
6. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We can only cancel an order if it has not yet been processed, packed, or shipped.
Once an order has already entered fulfillment or shipping, cancellation may no longer be possible. In that case, you may request a return after receiving the item.
7. Exchanges
We may offer exchanges for eligible items depending on product availability.
If you would like to exchange an item for another product, size, style, or version, please contact us first.
If the requested item is unavailable, we may offer a refund or store credit where appropriate.
8. Return Shipping
For eligible returns, our support team will provide instructions on where and how to send the item.
Customers are responsible for packaging returned items safely to prevent damage during transit.
If the return is due to our error, such as a wrong item, damaged item, defective item, or missing parts, we will work with you to provide a fair solution.
9. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account or credit card statement again.
Then contact your payment provider, as processing times can vary.
If you have completed these steps and still have not received your refund, contact us at:
10. Contact for Return Support
For all return and refund questions, please contact:
Learniora.store
Email: support@Learniora.store
Phone: (403) 354-5580
Address: 1403 Rue Boivin, L'Ancienne-Lorette, QC G2E 1C9, Canada
We are committed to helping you create a calm, inspiring, and practical learning environment for children.